Available for consulting projects

Alex Fialka Business-driven process optimization

Aligning processes with operational reality to improve efficiency, organizational performance and sustainable growth.

Over 35 years helping international organizations achieve operational excellence through organizational transformation and business process optimization.

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Alex Fialka, senior business process optimization executive

Alex Fialka

Business Process Executive · Senior Advisor

ProcessOp. ExcellenceLean RiskChange Mgmt
01 — About me

I turn complexity into clear, integrated, efficient processes.

Alex Fialka, professional portrait — 35+ years of international experience in process consultancy Business Process Executive · Senior Advisor

I am a results-driven business process optimization executive, specialized in aligning processes with the operational reality of each organization. I have led multidisciplinary teams across industrial, logistics, offshore production, and a variety of maritime services.

My Vision — To set the standard for business-driven process optimization, where organizations run on processes that are clear, efficient, and built to last.

My mission — Driving operational excellence and sustainable efficiency through integrated business processes and organizational transformations that actually stick.

Business process analysis: planning with data, diagrams and metrics on the desk
Diagnosis, data and redesign: this is how I align processes with operational reality.
  • Pragmatic & results-driven
  • Reliable & communicative
  • Flexible & motivated
  • Organizer with global vision
  • Analytical & problem-solver
  • Decisive and proactive
  • Rational & innovative
  • Results-focused

Respect, values, and integrity are key factors in achieving your goals.

— Business-Driven Process Optimization

Languages

Dutch
Native
English
Fluent
French
Competent
German
Competent
Aerial view of a port container terminal — logistics, order and large-scale processes
The approach

People, processes and technology aligned with the reality of your business.

From operational complexity to practical, scalable and sustainable structures — 35+ years turning processes into measurable results.

  • People
  • Processes
  • Technology
02 — Consulting

Tailored professional services for your organization.

More than three decades of international experience at the service of your company. Every project is tailored, with a focus on integrated business processes and measurable results.

Business process optimization

Process diagnosis and redesign to reduce time, cost and deviations applying Lean, S5 and 8D — geared towards operational excellence.

  • Value stream mapping
  • KPIs & dashboards
  • Process standardization

Operational excellence & ISO

Design and implementation of integrated management systems that align quality, safety and environment with business objectives (ISO 9001, 14001, 45001).

  • Internal and external audits
  • Certification & continuous improvement
  • Documentation & flowcharting

Organizational transformation

End-to-end support through change: diagnosis, awareness, training and cultural consolidation so the transformation actually sticks.

  • Workshops & executive coaching
  • Awareness programmes
  • Internal communication plan

Integrated risk management

Identification and mitigation of operational, technical and financial risks applying HAZOP, FMEA, LMRA and RI&E to business processes.

  • Complete risk assessments
  • Policy and cost optimization
  • Business continuity plans

Procurement & supply chain

Process redesign for purchasing, contract management and supply chain to unlock sustainable efficiency from the first order.

  • Procurement strategy
  • Contract writing & negotiation
  • SAP / IFS implementation

Project & contract management

PRINCE2-certified project and contract leadership — delivering transformation under tight budget control.

  • PRINCE2 Practitioner
  • Cost control & deliverables
  • Stakeholder management
03 — Career

A career optimizing processes across any sector.

From Maersk Line in the 80s to QHSE leadership in multinational groups. 35+ years applying operational excellence, integrated risk management and organizational transformation. The sector changes; the principles do not.

2013 — 2024

Group QHSE Manager

Vertom BV · Rotterdam

Led process integration across 7 divisions and nearly 60 operating companies. Designed an integrated management system that aligned quality, risk and operations across every business discipline.

60 companies7 divisionsIntegrated system
2011 — 2013

Risk Manager

Flinter Ship Management · Barendrecht

Redesigned the risk management process across US$ 490M in insured assets. The restructuring delivered a 20% initial saving (US$ 1.5M) and a replicable control model.

US$ 490M-20% costsRisk
2008 — 2011

Quality Assurance Manager

Heerema Fabrication Group · Zwijndrecht

Implemented an integrated management system and led the introduction of Lean Manufacturing, reducing lead times across the full production cycle.

LeanProcessContract Mgmt
2007 — 2008

Senior Consultant

QARP Process Development · Tilburg

Consulting in procurement, logistics and change management processes. Developed the QARP methodology (Quality, Assurance, Risk, Process): four pillars to optimize business processes in any sector.

ConsultingQARPProcess
1999 — 2006

Purchase & Fleet Logistics Manager

Dockwise B.V. · Breda

Redesigned the procurement process (US$ 120M/year), supply chain and agency operations (700 suppliers / 300 port agents), generating a 20% cost saving.

US$ 120M/year700 suppliers-20%
1992 — 1999

Insurance & Claims Manager

Anthony Veder Group N.V. · Rotterdam

Redesigned the risk management process across a US$ 300M insured portfolio, generating a 64% saving (US$ 1.3M) and a financial monitoring system for major repairs.

-64% premiumUS$ 300M
1991 — 1992

Operations Manager

Workships Group B.V. · Rotterdam

Optimized the operations and maintenance processes of two container vessels: +15% revenue and -30% operating & maintenance costs.

+15% revenue-30% costs
1990 — 1991

Financial Manager

Dammers van der Heide (Genag) B.V. · Rotterdam

Redesigned finance, IT, customs and documentation processes. Internal restructuring and departmental performance improvement.

FinanceITProcess
1982 — 1990

Manager Finance (multiple disciplines)

Sealand Service Inc. · Maersk Line · Rotterdam

Managerial roles in Europe, the Middle East and the Far East. Project manager within the international audit group: credit & risk, operational efficiency, training and anti-fraud processes.

InternationalAuditMaersk
04 — Competences

Skills, certifications and areas of expertise.

Operational excellence & ISO

ISO 9001ISO 14001ISO 45001 ISO 22301Lean Manufacturing S58D ENASTMGMP

Risk management

ISO 31000RI&EHAZOP FMEALMRA Enterprise RiskInsurance & ClaimsLiability

Processes & Audit

Business Process Management Internal AuditExternal Audit Audit TechniquesFlowcharting Manual MasterChange Management

Project & Procurement

PRINCE2 FoundationPRINCE2 Practitioner Contract WritingNegotiation Supply ChainProcurement Strategy

Finance & ICT

SAP R/3 LogisticsSAP R/3 PM IFSCredit Mgmt Mgmt Reporting

Memberships & Achievements

SGVRE Europe IMPA Average Adjusters (London)
Creator of the QARP method · Quality · Assurance · Risk · Process
05 — Contact

Want to align your processes with operational reality?

Tell me briefly about your challenge and I will reply within 48 hours. Available for short-term projects, ongoing advisory or one-off interventions in business process optimization, operational excellence, risk management or organizational transformation.